Email Support Associate

About the role

Tidewater Tech has a new opening for a Email Support Associate on its remote crew. This is a beginner-friendly remote position designed for someone who is enthusiastic about customer support work, communicates clearly in writing, and is ready to learn quickly inside a small, supportive team. Pay is in the range of $16–$28 per hour ($34k–$58k per year) for entry-level applicants in the United States, and the company has a track record of promoting from within when team members hit the milestones outlined in their first ninety days.

Most communication happens in writing in shared docs, with a single weekly video call to sync on priorities and unblock anyone who needs it. The team operates across multiple time zones but documents decisions in writing so you can ramp up at your own pace, regardless of where you live.

There is a clear competency map for the role with reviews at three, six, and twelve months — promotions are tied to the map, not to politics.

What you'll do

• Own a clearly-scoped portion of the customer support workload from your first month, with progressive ownership as you learn the systems.
• Collaborate across functions — engineering, marketing, customer-facing teams — to keep work moving without blocking on synchronous meetings.
• Document what you learn so the next hire ramps faster than you did.
• Bring questions, edge cases, and small improvements to your weekly check-in. We treat questions as a sign of engagement, not weakness.

Send a short note describing why this role fits where you are right now — we read every application and respond within ten business days.

What you'll bring

• Clear written English
• Patience under pressure
• Comfort with help desk tools (Zendesk, Intercom, Front)
• Basic troubleshooting instinct
• Time-zone awareness
• Reliable internet, a quiet place to take occasional video calls, and the willingness to be part of a written-first culture.

Tools you'll use

You do not need to be expert in all of these on day one — most can be learned in a week of focused effort — but familiarity with a few will make your first month significantly easier:

• Zendesk
• Intercom
• Front
• HelpScout
• Slack

Why this role suits a beginner

We have hired multiple people into Customer Support roles with no prior remote experience. Our onboarding is structured around the first 90 days, with a named buddy, a weekly review with your manager, and a clear competency map you progress through at your own pace. Pay is reviewed at six months and annually thereafter.

If you are ready to take a serious step into remote work and like the sound of a quiet, written-first team, we'd love to hear from you.

How we hire

Our process is short: a written application, a 30-minute introduction call, a small paid take-home, and a final conversation with two people from the team. We respond to every application within ten business days and give specific written feedback to anyone who reaches the take-home stage, regardless of outcome.