O*NET-SOC 43-2011.00

Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.008/2022
Speaking2.A.1.d3.8808/2022
Social Perceptiveness2.B.1.a3.508/2022
Service Orientation2.B.1.f3.1208/2022
Coordination2.B.1.b3.008/2022
Reading Comprehension2.A.1.a3.008/2022

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.1208/2022
Oral Expression1.A.1.a.34.1208/2022
Speech Clarity1.A.4.b.54.008/2022
Speech Recognition1.A.4.b.44.008/2022
Near Vision1.A.4.a.13.3808/2022
Selective Attention1.A.1.g.13.1208/2022

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.Core7608/2022
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.Core7608/2022
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.Core7508/2022
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.Core7308/2022
Record messages, suggesting rewording for clarity or conciseness.Core7208/2022

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional5.9611/2023
Realistic3.611/2023
Enterprising3.1811/2023
Social2.9111/2023
Investigative1.3911/2023
Artistic1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.