O*NET-SOC 43-4181.00

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.007/2013
Service Orientation2.B.1.f4.007/2013
Speaking2.A.1.d4.007/2013
Social Perceptiveness2.B.1.a3.6207/2013
Reading Comprehension2.A.1.a3.507/2013
Critical Thinking2.A.2.a3.3807/2013

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Expression1.A.1.a.34.1207/2013
Oral Comprehension1.A.1.a.14.007/2013
Speech Clarity1.A.4.b.54.007/2013
Speech Recognition1.A.4.b.44.007/2013
Information Ordering1.A.1.b.63.6207/2013
Written Comprehension1.A.1.a.23.6207/2013

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Examine passenger documentation to determine destinations and to assign boarding passes.Core6407/2013
Trace lost, delayed, or misdirected baggage for customers.Core6407/2013
Check baggage and cargo and direct passengers to designated locations for loading.Core6407/2013
Provide boarding or disembarking assistance to passengers needing special assistance.Core6307/2013
Confer with customers to determine their service requirements and travel preferences.Core6407/2013

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional5.6611/2023
Social4.3611/2023
Enterprising4.0211/2023
Realistic2.1211/2023
Artistic1.2711/2023
Investigative1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.