O*NET-SOC 43-5031.00

Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.3808/2023
Speaking2.A.1.d4.1208/2023
Social Perceptiveness2.B.1.a3.8808/2023
Coordination2.B.1.b3.7508/2023
Critical Thinking2.A.2.a3.7508/2023
Service Orientation2.B.1.f3.7508/2023

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Expression1.A.1.a.34.3808/2023
Oral Comprehension1.A.1.a.14.2508/2023
Speech Clarity1.A.4.b.54.1208/2023
Problem Sensitivity1.A.1.b.34.008/2023
Selective Attention1.A.1.g.13.8808/2023
Speech Recognition1.A.4.b.43.8808/2023

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Provide emergency medical instructions to callers.Core7508/2023
Question callers to determine their locations and the nature of their problems to determine type of response needed.Core7608/2023
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Core7608/2023
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.Core7508/2023
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.Core7608/2023

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional5.5411/2023
Realistic4.2511/2023
Social3.611/2023
Enterprising2.911/2023
Investigative2.8811/2023
Artistic1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.