O*NET-SOC 43-4151.00

Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.008/2023
Speaking2.A.1.d3.8808/2023
Reading Comprehension2.A.1.a3.508/2023
Service Orientation2.B.1.f3.508/2023
Critical Thinking2.A.2.a3.1208/2023
Judgment and Decision Making2.B.4.e3.1208/2023

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Near Vision1.A.4.a.14.008/2023
Oral Comprehension1.A.1.a.14.008/2023
Oral Expression1.A.1.a.34.008/2023
Speech Recognition1.A.4.b.44.008/2023
Speech Clarity1.A.4.b.53.8808/2023
Written Comprehension1.A.1.a.23.7508/2023

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.Core5808/2023
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Core5908/2023
Recommend merchandise or services that will meet customers' needs.Core5808/2023
Inspect outgoing work for compliance with customers' specifications.Core5908/2023
Receive and respond to customer complaints.Core5908/2023

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional7.011/2023
Enterprising4.5311/2023
Realistic2.5111/2023
Social2.5111/2023
Artistic1.011/2023
Investigative1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.