O*NET-SOC 43-4081.00

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Social Perceptiveness2.B.1.a3.7507/2017
Speaking2.A.1.d3.7507/2017
Service Orientation2.B.1.f3.6207/2017
Active Listening2.A.1.b3.3807/2017
Coordination2.B.1.b3.1207/2017
Complex Problem Solving2.B.2.i3.007/2017

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.13.8807/2017
Oral Expression1.A.1.a.33.8807/2017
Speech Clarity1.A.4.b.53.3807/2017
Speech Recognition1.A.4.b.43.3807/2017
Near Vision1.A.4.a.13.2507/2017
Problem Sensitivity1.A.1.b.33.2507/2017

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Greet, register, and assign rooms to guests of hotels or motels.Core12907/2017
Contact housekeeping or maintenance staff when guests report problems.Core13107/2017
Issue room keys and escort instructions to bellhops.Core13107/2017
Make and confirm reservations.Core13107/2017
Verify customers' credit, and establish how the customer will pay for the accommodation.Core13107/2017

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional5.7111/2023
Social4.4811/2023
Enterprising3.8111/2023
Realistic2.6211/2023
Artistic1.3311/2023
Investigative1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.