O*NET-SOC 39-1022.00

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Preparation

ItemValue
Preparation zoneZone 3 – Medium preparation needed
What O*NET says the zone requiresPrevious work-related skill, knowledge, or experience is required
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b3.8808/2024
Critical Thinking2.A.2.a3.8808/2024
Coordination2.B.1.b3.7508/2024
Management of Personnel Resources2.B.5.d3.7508/2024
Social Perceptiveness2.B.1.a3.7508/2024
Speaking2.A.1.d3.7508/2024

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.008/2024
Oral Expression1.A.1.a.34.008/2024
Problem Sensitivity1.A.1.b.33.8808/2024
Speech Clarity1.A.4.b.53.7508/2024
Speech Recognition1.A.4.b.43.7508/2024
Written Comprehension1.A.1.a.23.7508/2024

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Train workers in proper operational procedures and functions and explain company policies.Core5008/2024
Meet with managers or other supervisors to stay informed of changes affecting operations.Core5008/2024
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.Core5008/2024
Recruit and hire staff members.Core5008/2024
Resolve customer complaints regarding worker performance or services rendered.Core5008/2024

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Enterprising6.7511/2023
Conventional4.9811/2023
Social4.0211/2023
Realistic3.3711/2023
Artistic1.2911/2023
Investigative1.0811/2023

More occupations in preparation zone 3

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.