Preparation
| Item | Value |
|---|---|
| Preparation zone | Zone 3 – Medium preparation needed |
| What O*NET says the zone requires | Previous work-related skill, knowledge, or experience is required |
| Broad occupation in O*NET | True (Yes) |
| Skills listed for this occupation | 6 |
| Abilities listed for this occupation | 6 |
| Tasks listed for this occupation | 5 |
| Interest scores given for this occupation | 6 |
Skills
The 6 skills with the highest importance values in this occupation's records.
| Skill | O*NET element | Importance | Date |
|---|---|---|---|
| Active Listening | 2.A.1.b | 4.0 | 07/2015 |
| Coordination | 2.B.1.b | 4.0 | 07/2015 |
| Monitoring | 2.A.2.d | 4.0 | 07/2015 |
| Reading Comprehension | 2.A.1.a | 4.0 | 07/2015 |
| Social Perceptiveness | 2.B.1.a | 4.0 | 07/2015 |
| Speaking | 2.A.1.d | 4.0 | 07/2015 |
The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.
Abilities
The 6 abilities with the highest importance values in this occupation's records.
| Ability | O*NET element | Importance | Date |
|---|---|---|---|
| Oral Comprehension | 1.A.1.a.1 | 4.12 | 07/2015 |
| Oral Expression | 1.A.1.a.3 | 4.0 | 07/2015 |
| Written Comprehension | 1.A.1.a.2 | 4.0 | 07/2015 |
| Speech Clarity | 1.A.4.b.5 | 3.88 | 07/2015 |
| Speech Recognition | 1.A.4.b.4 | 3.88 | 07/2015 |
| Written Expression | 1.A.1.a.4 | 3.88 | 07/2015 |
The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.
Tasks
The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.
| Task | Type | Incumbents responding | Date |
|---|---|---|---|
| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. | Core | 127 | 07/2015 |
| Resolve customer complaints or answer customers' questions regarding policies and procedures. | Core | 127 | 07/2015 |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. | Core | 127 | 07/2015 |
| Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. | Core | 127 | 07/2015 |
| Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. | Core | 127 | 07/2015 |
Work interests
The interest scores O*NET gives this occupation, on the six interest types.
| Interest | Score | Date |
|---|---|---|
| Enterprising | 6.96 | 11/2023 |
| Conventional | 5.68 | 11/2023 |
| Social | 4.33 | 11/2023 |
| Realistic | 1.61 | 11/2023 |
| Investigative | 1.35 | 11/2023 |
| Artistic | 1.0 | 11/2023 |