O*NET-SOC 41-1012.00

First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Preparation

ItemValue
Preparation zoneZone 4 – Considerable preparation needed
What O*NET says the zone requiresConsiderable skill, knowledge, or experience is needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.008/2020
Management of Personnel Resources2.B.5.d4.008/2020
Monitoring2.A.2.d4.008/2020
Speaking2.A.1.d4.008/2020
Coordination2.B.1.b3.8808/2020
Judgment and Decision Making2.B.4.e3.8808/2020

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.008/2020
Oral Expression1.A.1.a.34.008/2020
Speech Recognition1.A.4.b.44.008/2020
Speech Clarity1.A.4.b.53.8808/2020
Deductive Reasoning1.A.1.b.43.7508/2020
Inductive Reasoning1.A.1.b.53.7508/2020

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Monitor sales staff performance to ensure that goals are met.Core8408/2020
Provide staff with assistance in performing difficult or complicated duties.Core8408/2020
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.Core8508/2020
Listen to and resolve customer complaints regarding services, products, or personnel.Core8608/2020
Keep records pertaining to purchases, sales, and requisitions.Core8608/2020

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Enterprising7.011/2023
Conventional5.3311/2023
Social4.0511/2023
Realistic1.911/2023
Investigative1.0311/2023
Artistic1.011/2023

More occupations in preparation zone 4

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.