O*NET-SOC 39-1013.00

First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Monitoring2.A.2.d3.8808/2022
Service Orientation2.B.1.f3.8808/2022
Active Listening2.A.1.b3.7508/2022
Speaking2.A.1.d3.7508/2022
Critical Thinking2.A.2.a3.6208/2022
Reading Comprehension2.A.1.a3.6208/2022

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.008/2022
Oral Expression1.A.1.a.33.8808/2022
Problem Sensitivity1.A.1.b.33.7508/2022
Speech Clarity1.A.4.b.53.7508/2022
Speech Recognition1.A.4.b.43.7508/2022
Deductive Reasoning1.A.1.b.43.6208/2022

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.Core2708/2022
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.Core2708/2022
Perform paperwork required for monetary transactions.Core2708/2022
Respond to and resolve patrons' complaints.Core6508/2022
Greet customers and ask about the quality of service they are receiving.Core2708/2022

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Enterprising5.9311/2023
Conventional5.511/2023
Realistic3.711/2023
Social3.0211/2023
Artistic1.011/2023
Investigative1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.