O*NET-SOC 43-5032.00

Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Preparation

ItemValue
Preparation zoneZone 2 – Some preparation needed
What O*NET says the zone requiresSome previous work-related skill, knowledge, or experience is usually needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.008/2021
Speaking2.A.1.d4.008/2021
Coordination2.B.1.b3.8808/2021
Monitoring2.A.2.d3.8808/2021
Reading Comprehension2.A.1.a3.7508/2021
Time Management2.B.5.a3.7508/2021

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.008/2021
Oral Expression1.A.1.a.34.008/2021
Speech Clarity1.A.4.b.54.008/2021
Speech Recognition1.A.4.b.44.008/2021
Deductive Reasoning1.A.1.b.43.7508/2021
Near Vision1.A.4.a.13.7508/2021

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.Core6708/2021
Prepare daily work and run schedules.Core6808/2021
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Core6908/2021
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.Core6708/2021
Receive or prepare work orders.Core6908/2021

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional5.3911/2023
Realistic5.2811/2023
Enterprising2.911/2023
Social2.6811/2023
Investigative1.4211/2023
Artistic1.011/2023

More occupations in preparation zone 2

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.