Preparation
| Item | Value |
|---|---|
| Preparation zone | Zone 2 – Some preparation needed |
| What O*NET says the zone requires | Some previous work-related skill, knowledge, or experience is usually needed |
| Broad occupation in O*NET | True (Yes) |
| Skills listed for this occupation | 6 |
| Abilities listed for this occupation | 6 |
| Tasks listed for this occupation | 5 |
| Interest scores given for this occupation | 6 |
Skills
The 6 skills with the highest importance values in this occupation's records.
| Skill | O*NET element | Importance | Date |
|---|---|---|---|
| Active Listening | 2.A.1.b | 4.0 | 08/2022 |
| Service Orientation | 2.B.1.f | 4.0 | 08/2022 |
| Speaking | 2.A.1.d | 3.88 | 08/2022 |
| Reading Comprehension | 2.A.1.a | 3.38 | 08/2022 |
| Critical Thinking | 2.A.2.a | 3.25 | 08/2022 |
| Complex Problem Solving | 2.B.2.i | 3.12 | 08/2022 |
The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.
Abilities
The 6 abilities with the highest importance values in this occupation's records.
| Ability | O*NET element | Importance | Date |
|---|---|---|---|
| Oral Comprehension | 1.A.1.a.1 | 4.12 | 08/2022 |
| Oral Expression | 1.A.1.a.3 | 4.12 | 08/2022 |
| Speech Clarity | 1.A.4.b.5 | 4.0 | 08/2022 |
| Speech Recognition | 1.A.4.b.4 | 4.0 | 08/2022 |
| Problem Sensitivity | 1.A.1.b.3 | 3.88 | 08/2022 |
| Near Vision | 1.A.4.a.1 | 3.62 | 08/2022 |
The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.
Tasks
The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.
| Task | Type | Incumbents responding | Date |
|---|---|---|---|
| Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. | Core | 73 | 08/2022 |
| Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. | Core | 73 | 08/2022 |
| Check to ensure that appropriate changes were made to resolve customers' problems. | Core | 73 | 08/2022 |
| Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. | Core | 73 | 08/2022 |
| Determine charges for services requested, collect deposits or payments, or arrange for billing. | Core | 72 | 08/2022 |
Work interests
The interest scores O*NET gives this occupation, on the six interest types.
| Interest | Score | Date |
|---|---|---|
| Conventional | 6.16 | 11/2023 |
| Enterprising | 5.11 | 11/2023 |
| Social | 3.84 | 11/2023 |
| Realistic | 2.05 | 11/2023 |
| Investigative | 1.62 | 11/2023 |
| Artistic | 1.0 | 11/2023 |