O*NET-SOC 39-6012.00

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Preparation

ItemValue
Preparation zoneZone 3 – Medium preparation needed
What O*NET says the zone requiresPrevious work-related skill, knowledge, or experience is required
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Service Orientation2.B.1.f4.2508/2020
Social Perceptiveness2.B.1.a4.1208/2020
Active Listening2.A.1.b4.008/2020
Speaking2.A.1.d4.008/2020
Coordination2.B.1.b3.508/2020
Critical Thinking2.A.2.a3.2508/2020

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.008/2020
Oral Expression1.A.1.a.34.008/2020
Speech Clarity1.A.4.b.54.008/2020
Speech Recognition1.A.4.b.43.8808/2020
Deductive Reasoning1.A.1.b.43.508/2020
Problem Sensitivity1.A.1.b.33.508/2020

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Provide directions to guests.Core2208/2020
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Core2108/2020
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Core2108/2020
Make travel arrangements for sightseeing or other tours.Core2208/2020
Provide business services for guests, such as sending or receiving faxes or shipping packages.Core2208/2020

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Social5.3411/2023
Enterprising4.6411/2023
Conventional4.4511/2023
Realistic2.6511/2023
Artistic2.1811/2023
Investigative1.011/2023

More occupations in preparation zone 3

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.