O*NET-SOC 15-1232.00

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Preparation

ItemValue
Preparation zoneZone 3 – Medium preparation needed
What O*NET says the zone requiresPrevious work-related skill, knowledge, or experience is required
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Active Listening2.A.1.b4.008/2023
Reading Comprehension2.A.1.a4.008/2023
Speaking2.A.1.d4.008/2023
Critical Thinking2.A.2.a3.7508/2023
Complex Problem Solving2.B.2.i3.6208/2023
Writing2.A.1.c3.508/2023

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Oral Comprehension1.A.1.a.14.008/2023
Oral Expression1.A.1.a.34.008/2023
Written Comprehension1.A.1.a.24.008/2023
Near Vision1.A.4.a.13.8808/2023
Written Expression1.A.1.a.43.8808/2023
Deductive Reasoning1.A.1.b.43.6208/2023

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Oversee the daily performance of computer systems.Core7308/2023
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Core7208/2023
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Core7208/2023
Answer user inquiries regarding computer software or hardware operation to resolve problems.Core7308/2023
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Core7308/2023

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional5.8911/2023
Realistic4.0611/2023
Investigative3.8511/2023
Social3.3211/2023
Enterprising2.3111/2023
Artistic1.011/2023

More occupations in preparation zone 3

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.