O*NET-SOC 13-1031.00

Claims Adjusters, Examiners, and Investigators

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Preparation

ItemValue
Preparation zoneZone 4 – Considerable preparation needed
What O*NET says the zone requiresConsiderable skill, knowledge, or experience is needed
Broad occupation in O*NETTrue (Yes)
Skills listed for this occupation6
Abilities listed for this occupation6
Tasks listed for this occupation5
Interest scores given for this occupation6

Skills

The 6 skills with the highest importance values in this occupation's records.

SkillO*NET elementImportanceDate
Reading Comprehension2.A.1.a4.1208/2022
Active Listening2.A.1.b4.008/2022
Critical Thinking2.A.2.a4.008/2022
Speaking2.A.1.d3.8808/2022
Judgment and Decision Making2.B.4.e3.7508/2022
Writing2.A.1.c3.6208/2022

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Abilities

The 6 abilities with the highest importance values in this occupation's records.

AbilityO*NET elementImportanceDate
Written Comprehension1.A.1.a.24.3808/2022
Oral Comprehension1.A.1.a.14.1208/2022
Oral Expression1.A.1.a.34.1208/2022
Deductive Reasoning1.A.1.b.44.008/2022
Inductive Reasoning1.A.1.b.54.008/2022
Near Vision1.A.4.a.13.8808/2022

The importance value is what each record itself carries on O*NET's importance scale; the date is the date in each record.

Tasks

The tasks O*NET records for this occupation, with the type, respondent count and date each record carries.

TaskTypeIncumbents respondingDate
Examine claims forms and other records to determine insurance coverage.Core8108/2022
Analyze information gathered by investigation and report findings and recommendations.Core8108/2022
Pay and process claims within designated authority level.Core4308/2022
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.Core4408/2022
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.Core4408/2022

Work interests

The interest scores O*NET gives this occupation, on the six interest types.

InterestScoreDate
Conventional6.2411/2023
Enterprising4.811/2023
Investigative3.411/2023
Social2.6311/2023
Realistic1.1111/2023
Artistic1.011/2023

More occupations in preparation zone 4

Source: O*NET 29.1 Database (Occupation Data, Job Zones, Skills, Abilities, Task Statements, Interests), U.S. Department of Labor, Employment and Training Administration. Data fetched 2026-10-31. See about and sources.